Answering the Calls of Veterans in Crisis (podcast)

GAO Podcast IconMany servicemembers returning from Afghanistan, Iraq, and other deployments have struggled with mental health issues, including post-traumatic stress disorder, depression, and substance abuse. The Department of Veterans affairs established the 24-hour Veterans Crisis Line in July 2007 to help veterans in emotional crisis:

1-800-273-TALK or 1-800-273-8255 then press 1

However, some callers have complained about long hold times—including one veteran who recorded a 45-minute hold period. Listen to Seto Bagodoyan, a director in our Forensic Audits and Investigative Service team discuss the service provided by the Veterans Crisis Line and what the VA is doing to ensure the line meets callers’ needs.


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