Tag Archives: customer service

Our 10 Most Popular Podcasts of 2014

Want to know what nanomanufacturing is? The connection between fracking and new oil pipelines? How much those F-35 Joint Strike Fighters will ultimately cost? Listen to our 10 most downloaded podcasts of 2014 to help understand some of the major … Continue reading

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Podcast on Federal Agencies’ Customer Service Efforts

Federal agencies provide many types of services to the public, such as border and airport security and visitor education in national parks and forests. But how do they know that these services are meeting people’s needs? Hear our podcast with … Continue reading

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As Tax Day Arrives, How Is IRS Managing the Filing Season?

Today is the deadline for filing federal individual income tax returns. By this point in time, if you needed to ask IRS questions about tax laws or your account, you’ve probably already been through the process at least once. If … Continue reading

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