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Tag Archives: performance management
GAO’s Scorecard—How we saved the federal government $77.6 billion this year
GAO audits federal programs and spending to ensure that taxpayer dollars are protected and that programs operate effectively and efficiently. While we share our findings with Congress and the public through hundreds of reports and testimonies issued throughout the year, … Continue reading
The Secret Service’s IT Workforce
In addition to protecting the President, the Secret Service also investigates and prevents financial and electronic crimes—such as identity theft, counterfeiting, and computer-based attacks on the nation’s financial, banking, and telecommunications infrastructure. To do this, it relies heavily on its … Continue reading
Posted in Information Technology
Tagged Carol Harris, Chief Information Officer, development, employee retention, financial crimes, hiring, IT staff, IT workforce, ITC, morale, performance management, recruitment, Secret Service, strategic planning, training, U.S. Secret Service, USSS, workforce management
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Measuring Federal Employee Performance
For many federal employees, October means another cycle of performance appraisals and ratings. Federal agencies need employees who do good work, so today’s WatchBlog looks at what it takes to rate federal employees, how they measure up, and what to … Continue reading
Podcast on Federal Agencies’ Customer Service Efforts
Federal agencies provide many types of services to the public, such as border and airport security and visitor education in national parks and forests. But how do they know that these services are meeting people’s needs? Hear our podcast with … Continue reading
Posted in Government Operations, Podcast
Tagged CBP, customer service, Customs and Border Protection, disability compensation, federal, federal agencies, Federal Student Aid, forest service, FSA, goals, GPRAMA, National Park Service, NPS, Office of Management and Budget, OMB, Performance Improvement Council, performance management, performance measures, podcast, service, SI, USFS, Veterans Benefits Administration, Veterans' Group Life Insurance, VGLI
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How Data, Leadership, and Collaboration Can Improve Government Results
Effective performance management helps the federal government to improve outcomes in areas that affect nearly every aspect of Americans’ lives, from education, healthcare, and housing to national and homeland security. To that end, the Office of Management and Budget released … Continue reading